SFRA Knowledge Transfer Programme

Terms and Conditions of Training Courses

Confirmation of Places

You are requested to complete our training course registration form, available on the website page for each course, or by contacting Noreen O'Donnell, SFRA, N.ODonnell@hw.ac.uk

Provisional confirmation of your place, together with payment options and instructions, will be sent to you within 6 working days of receipt of the relevant registration form. Places are only fully confirmed upon receipt of payment in full.

To secure your place, we recommend that you arrange for payment to be made as soon as possible and, in any case no less than 10 working days in advance of the course commencement date. We will generally set a maximum number of places for each course to ensure the best quality of experience for participants.

Cancellation Policies

• A full refund will be made for cancellations provided we are notified between 3 weeks and 1 week prior to the start of the course.
• For cancellations notified between 1 week and 2 days prior to the commencement date of the course, a 50% refund will be made.
• No refunds will be made for cancellations or no-shows 1 day before or on the day on which the course commences.
• If the registered participant is unable to attend the course, a substitute from the same organisation may attend in his/her place, provided adequate notice is provided. Full details of the nominated substitute must be provided by email at least 2 days in advance of the course.

Cancellation of Training Course

In the event that the SFRA is forced to cancel the event, due to illness, injury or any other reason, course fees will be refunded in full. No other financial liability will be accepted.

Course Fees

Fees are per person and are quoted and payable in £s. Fees are posted on the website page for each training course and are also noted on the registration form. The fee will include refreshments onsite on the date(s) of the course.